Operational Partner Success Manager (Rocket Travel by Agoda) (Chicago/ Dallas Based, Relocation Provided)

Chicago or Dallas. Posted a month ago

The role

You will manage large-scale enterprise partners and ensure service delivery meets agreed service levels and KPIs. You will act as the primary operational point of contact and collaborate with internal teams to ensure program success.

What you will do

Own the end-to-end operational relationship with assigned partners.
Monitor, report, and drive performance against SLAs and KPIs.
Identify and resolve operational issues.
Ensure partners adhere to operational processes and compliance requirements.
Serve as the voice of the partner within the company.
Work with Operations, Enablement, Project, Commercial, and Support teams.
Facilitate communication between partners and internal stakeholders.
Collaborate with project teams to support new partner launches.
Build and maintain relationships with client program owners.
Provide data-driven insights and recommendations to partners.

Required qualifications

2+ years of partner management or enterprise account management experience.
Bachelor’s degree in Business Administration, Partnership Strategy, or a related field.
Experience managing service delivery, SLAs, and KPIs.
Strong relationship-building and stakeholder management skills.
Organizational and project management abilities.
Analytical and data-driven.
Strong written and verbal communication skills.
Comfortable working in a hybrid, multicultural, and matrixed environment.
Authorized to work in the US.
Able to work from the Chicago office.

Nice to have

Benefits

Bonus
401k with match
Flexible vacation
Comprehensive health benefits
Medical/dental plans
Life insurance
Retirement plan

Before you apply

Must meet all Visa Requirements
Authorized to work in the US

About the company

Agoda is a travel company and part of Booking Holdings. Rocket Travel by Agoda is a travel technology subsidiary that creates white-label solutions for consumer travel brands.