Operational Partner Success Manager (Rocket Travel by Agoda)

The role

You will manage the end-to-end operational relationship with large-scale enterprise partners. You will monitor service levels and KPIs while collaborating with internal teams to ensure seamless service delivery.

What you will do

• Own the end-to-end operational relationship with assigned partners
• Monitor, report, and drive performance against SLAs and KPIs
• Identify and resolve operational issues
• Ensure partners adhere to operational processes and compliance requirements
• Serve as the voice of the partner within the company
• Work with Operations, Enablement, Project, Commercial, and Support teams
• Facilitate communication between partners and internal stakeholders
• Build and maintain relationships with client program owners
• Provide data-driven insights and recommendations to partners
• Track, analyze, and report on partner performance metrics

Required qualifications

• 2+ years of partner management or enterprise account management experience
• Bachelor’s degree in Business Administration, Partnership Strategy, or a related field
• Experience managing service delivery, SLAs, and KPIs
• Strong relationship-building and stakeholder management skills
• Organizational and project management abilities
• Analytical and data-driven
• Strong written and verbal communication skills
• Authorized to work in the US
• Able to work from the Chicago office

Nice to have

• MBA

Benefits

• Bonus
• 401k with match
• Flexible vacation
• Comprehensive health benefits
• Medical/dental plans
• Life insurance

Before you apply

• Authorized to work in the US
• Must meet all Visa Requirements

About the company

Agoda is a travel company and part of Booking Holdings. Rocket Travel by Agoda is a subsidiary of Agoda and a travel technology company that creates white-label solutions for consumer travel brands.