Operational Excellence Coordinator (10-month contract) (Bangkok-Based, No Visa Provided)

The role

You will address payment discrepancies between Agoda and its partners. You will investigate and resolve disputes and work to streamline payment processes.

What you will do

• Investigate and resolve payment disputes between Agoda and partners
• Work closely with partners to address payment issues and find mutually agreeable solutions
• Extract insights from dispute resolutions to streamline payment processes and reduce future disputes
• Deliver consistent partner support daily
• Collaborate with team members across various departments

Required qualifications

• Fluent command of the English language
• Strong attention to detail
• Excellent problem-solving skills
• Good organizational abilities
• Capacity to work effectively in a team setting
• Proficiency in basic Excel functionality

Nice to have

• Proficiency in SQL is an advantage
• Bachelor Degree in Business, Finance, Statistics or Economics or equivalent experience
• Proficiency in Microsoft Word, Excel, Outlook and Power Point
• Strong numerical and analytical skills
• Experience with Databases and SQL
• Fresh graduates are welcome

Before you apply

• No Visa Provided

About the company

Agoda is part of Booking Holdings with a diverse team of over 7,000 people. They connect people to destinations and experiences through travel products and tech solutions.