Global People Experience Specialist (Tokyo-based)

The role

The Global People Experience Specialist will manage local global mobility, immigration, relocation, and onboarding activities in Japan. This role involves coordinating with employees, hiring managers, and third-party vendors to ensure a smooth employee experience.

What you will do

• Manage mobility cases including visas, relocations, renewals, and cancellations.
• Ensure cases are completed accurately and in line with regulatory requirements.
• Maintain accurate records and escalate risks or delays.
• Partner with immigration, relocation, and other third-party vendors.
• Coordinate stakeholders and track case progress.
• Monitor vendor service quality and resolve issues.
• Coordinate onboarding and Day 1 logistics for new hires.
• Conduct new hire orientation.
• Support local People Operations, statutory, regulatory, and employment-related requirements.
• Identify opportunities to improve processes.

Required qualifications

• 5+ years of people operations, employee engagement, or Global Mobility & immigration-related working experience
• Experience coordinating multiple stakeholders and working with third-party vendors
• Experience managing cases, processes, or employee support activities independently
• Strong organizational and time-management skills
• Excellent communication and interpersonal skills
• Ability to work effectively with international employees, local hires, hiring managers, vendors, and cross-functional teams
• High attention to detail and ability to manage sensitive employee information with discretion
• Proactive problem-solving skills
• Ability to work independently while collaborating with a manager and team based in another location
• Professional fluency in English, both written and spoken
• Ability to manage priorities in a fast-paced, international environment

Nice to have

• Knowledge of local onboarding, immigration, employment, or compliance processes
• Experience delivering new hire orientation or employee-facing presentations
• Experience using Workday, Greenhouse, ServiceNow, and Zendesk
• Experience supporting local statutory or regulatory requirements
• Familiarity with working across different time zones and cultures

Benefits

• Relocation support: Yes

Before you apply

• Local work authorization requirements apply

About the company

Agoda is part of Booking Holdings with a diverse team of over 7,000 people from 90 countries. The company connects people to destinations and experiences through travel.