Online Ordering Specialist - Freelance Project

The role

Online Ordering Implementation Experts provide onboarding and technical consultation for a digital commerce project. You will guide merchants through the setup of Online Ordering pages and ensure integration with websites, Google My Business, and Google Food Ordering.

What you will do

• Manage merchant implementations and provide technical guidance.
• Guide merchants through full setup sessions.
• Test links and integrate them into websites, GMB, and GFO.
• Assist merchants in building new websites or customizing existing pages.
• Process complex integrations such as Toast POS and dual menus.
• Resolve technical barriers to ensure ordering links are functional.

Required qualifications

• Strong technical aptitude.
• Ability to learn new platforms quickly.
• Ability to build trust and handle objections related to technology, time, or cost.
• Detail-oriented communication skills.
• Proficiency in Google Workspace (Docs, Sheets, Gmail).
• Comfort with data-driven decision-making.
• Supply a secure computer and high-speed internet.

Nice to have

• Familiarity with e-commerce platforms
• Familiarity with restaurant POS systems (especially Toast)
• Basic knowledge of HTML/CSS or website customization
• Prior experience in B2B sales, customer success, or merchant onboarding

About the company

agency is sourcing independent Online Ordering Implementation Experts for a digital commerce project.