Community Manager (Freelancer)

The role

You will manage social communities for consumer brands on Instagram, TikTok, Facebook, and YouTube. This involves performing inbox sweeps, replying to comments, and tracking sentiment.

What you will do

• Run inbox sweeps at least twice a day in Sprout Social across Facebook, Instagram, YouTube and TikTok.
• Reply in each brand's voice following priority order.
• Route sizing and refund questions to customer service.
• Find and join conversations proactively using TalkWalker and native search.
• Follow brand response matrix and FAQ.
• Escalate sensitive issues fast.
• Spot trends in real time and suggest timely comments and replies.
• Log product requests, recurring complaints and sentiment.
• Use AI to draft replies, triage, and summaries.
• Keep workflows documented and running from shared team accounts.

Required qualifications

• Perfect written English.
• 2+ years of hands-on community management for consumer brands.
• Daily fluency in Instagram and TikTok culture.
• Experience with Sprout Social or a similar tool.
• Experience with social listening tools such as TalkWalker.
• Comfortable using AI tools in daily work.
• Fast, organized and reliable on a daily cadence.

Nice to have

• X experience is a plus

About the company

WITHIN is a Performance Branding company that partners with brands to drive growth through integrated marketing strategies. The company uses AI across all teams to innovate and work smarter.