Senior Manager, Release and Issue Management

The role

You will lead and scale an organization responsible for software issue triage, technical investigations, root cause analysis, and release management for a humanoid robot fleet. You will define the strategy and technical direction for software issue and release management capabilities.

What you will do

• Build and lead a Release & Issue Management organization.
• Define the strategy, operating model, and technical direction for software issue and release management.
• Mentor engineers and foster technical rigor and ownership.
• Communicate risks, defect trends, and release recommendations to stakeholders.
• Lead triage and technical investigation of complex software issues.
• Drive root cause analysis, issue classification and ownership.
• Collaborate with the software development team to prioritize fleet-impacting defects.
• Standardize issue investigation and closure practices.
• Identify and close gaps in observability, logging, and telemetry.
• Own the end-to-end software release management process.

Required qualifications

• 10+ years of experience in software engineering, systems engineering, diagnostics, release management, or related engineering disciplines supporting complex robotic or autonomous systems
• 5+ years of experience leading and managing engineering teams, including senior and staff-level engineers and technical leaders
• Experience in robotics, autonomous vehicles, aerospace, industrial automation, or similar high-complexity software and systems environments
• Proven track record leading complex software investigations, root cause analysis, and cross-functional issue resolution
• Experience establishing or scaling release management processes for software deployed to production or customer fleets
• Strong expertise in software debugging, root cause analysis, fault isolation, diagnostics, and technical investigations across complex robotic or autonomous system
• Deep understanding of software development lifecycle, software validation, release processes, configuration and version management, and defect management
• Experience with telemetry, observability, logging, issue tracking, engineering analytics, and tooling used to diagnose and resolve fleet issues
• Experience defining release quality gates, acceptance criteria, validation strategies, and processes for safely deploying software to production systems
• Proven ability to build and lead high-performing engineering teams while establishing scalable processes and operational rigor
• Excellent systems thinking, analytical problem-solving, and cross-functional leadership skills
• Effective communicator capable of influencing technical and executive stakeholders

Nice to have

• Master's or PhD

Benefits

• 401(k) Plan with 6% company match
• Company stock options
• 100% company-paid medical, dental, vision, and short/long-term disability insurance
• Flexible, unlimited PTO for exempt employees
• 12 company holidays, including a winter shutdown
• 10 vacation days and paid sick leave for non-exempt employees
• Catered lunches four times a week and healthy snacks at Salem and Pittsburgh locations
• Generous paid parental leave programs
• Professional development and tuition reimbursement programs
• Relocation Assistance

Before you apply

• Applicants must have current authorization to work in the United States

About the company

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers. They are pioneering a new era of automation that enhances human potential.