Director, Product Quality

The role

The Director, Product Quality will lead Field Quality and Failure Analysis engineering teams. This person will be accountable for field quality, reliability performance, and fleet health across deployed commercial products.

What you will do

• Establish, monitor, and report on key field quality metrics for all shipping products and customer deployments.
• Lead and grow a dedicated team of Failure Analysis Engineers.
• Drive Root Cause Analysis and Corrective/Preventive Action processes for field returns, hardware bugs, and system-level failures.
• Establish immediate containment protocols for critical field escalations, safety events, and unexpected fleet-wide failure trends.
• Serve as the bridge between Field Operations, Customer Success, Hardware Engineering, Software/Firmware, and Supplier Quality.
• Drive design-for-reliability feedback into next-generation product engineering.
• Implement and maintain robust Closed-Loop Corrective Action tracking.
• Host regular Field Quality Reviews with leadership.

Required qualifications

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or a related technical field.
• 10+ years of experience in Quality Engineering, Field Quality, or Reliability Engineering within high-complexity hardware industries (Robotics, Automotive/EV, Aerospace, Autonomous Systems, or Complex
• 5+ years of direct people management experience leading technical engineering teams (FA, Quality, or Sustaining Engineering).
• Deep, practical experience executing physical failure analysis on electromechanical systems (actuators, harnesses, sensors, PCBAs, battery management systems, and precision mechanical linkages).
• Certified or expert practitioner in structured root cause analysis tools (8D, 5-Why, Fishbone/Ishikawa, Fault Tree Analysis, FMEA, Gauge R&R).

Nice to have

• Master’s degree in Engineering Management or an Engineering discipline.
• Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE), or Lean Six Sigma Black Belt.
• Experience managing field reliability for autonomous mobile robots (AMRs), humanoid robotics, or safety-critical industrial equipment.
• Familiarity firmware diagnostic tools, and telemetry data analytics for remote fleet diagnostics.

Benefits

• 401(k) Plan with 6% company match.
• Company stock options.
• 100% company-paid medical, dental, vision, and short/long-term disability insurance.
• Employee Assistance Program (EAP).
• Flexible, unlimited PTO for exempt employees.
• 12 company holidays, including a winter shutdown.
• 10 vacation days and paid sick leave for non-exempt employees.
• Catered lunches four times a week and healthy snacks and refreshments.
• Generous paid parental leave programs.
• Professional development and tuition reimbursement programs.
• Relocation Assistance.

Before you apply

• Applicants must have current authorization to work in the United States.

About the company

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers. They are pioneering a new era of automation that enhances human potential.