Senior Manager, Field Services

The role

The Senior Manager, Field Services Engineering leads a team of Deployment Specialists and owns field service operations. This role manages the entire deployment lifecycle, including robot commissioning, maintenance, and troubleshooting for bipedal robots.

What you will do

• Lead, coach, and develop a team of Deployment Specialists
• Own hiring, onboarding, workforce planning, and performance management
• Manage field service operations including deployment, maintenance, and break-fix support
• Establish and maintain standard operating procedures for field operations
• Monitor service performance, system reliability, and KPIs
• Work directly with Deployment Specialists on customer site deployments and troubleshooting
• Diagnose and resolve complex mechatronics, hardware, and software issues
• Lead complex escalations and partner with Engineering and Product teams
• Manage preventative and predictive maintenance schedules
• Identify recurring technical issues and drive root-cause analysis

Required qualifications

• 10+ years of experience in field service, technical operations, or robotics environments
• 5+ years of direct people management experience
• Strong hands-on technical troubleshooting skills involving complex hardware, software, or integrated systems
• Experience overseeing deployment execution and ongoing service delivery
• Experience tracking operational performance and improving processes
• Strong customer communication and cross-functional collaboration skills
• Ability to prioritize effectively in a fast-paced environment
• Willingness to travel extensively (up to 25-50%)

Nice to have

• Experience in robotics, automation, industrial equipment, or other complex hardware and software environments
• Experience leading teams responsible for technical deployments and ongoing customer-site service
• Familiarity with system commissioning, preventive maintenance, reliability improvement, and root-cause analysis
• Experience developing service processes and performance measures in a growing organization

Benefits

• 401(k) Plan with 6% company match
• Company stock options
• 100% company-paid medical, dental, vision, and short/long-term disability insurance
• Employee Assistance Program (EAP)
• Flexible, unlimited PTO for exempt employees
• 12 company holidays, including a winter shutdown
• 10 vacation days and paid sick leave for non-exempt employees
• Catered lunches four times a week and healthy snacks at Salem and Pittsburgh locations
• Generous paid parental leave programs
• Professional development and tuition reimbursement programs
• Relocation Assistance

Before you apply

• Applicants must have current authorization to work in the United States

About the company

Agility Robotics is at the forefront of humanoid robotics, redefining how robots interact with and navigate the human world. Their robots rely on advanced hardware systems to perform complex tasks in dynamic environments.