Enrollment Specialist

United States. Posted a month ago

The role

Enrollment Specialists manage the early stages of the enrollment process by moving eligible candidates toward their first screening visit. You will perform outreach, schedule appointments, and maintain data integrity in CRM systems to meet measurable conversion targets.

What you will do

Review newly identified candidates and prioritize outreach by study need and candidate fit
Call, text, and respond to inbound inquiries from prospective candidates
Re-verify candidates against active study criteria and route them to the right study and site
Book screening visits, confirm appointments, and arrange transportation
Search candidate database to identify people who may qualify for new and upcoming studies
Build and run outreach campaigns to re-engage candidates in the database
Assign and follow up on tasks for enrollment clinicians and coordinators
Submit and track medical record requests
Log every interaction, task, and outcome in Salesforce
Report on weekly numbers including outreach volume, conversion, and screens generated

Required qualifications

Exceptional verbal and written communication
Persistence and drive
Comfort being measured by clear, visible targets
Strong organizational and prioritization skills
Sound judgment and discretion handling sensitive health information
Proficiency with Microsoft Office
Comfort learning CRM/clinical trial management platforms (e.g., Salesforce, CRIO)

Nice to have

Prior clinical research, healthcare, patient navigation, or high-touch customer-facing experience

Benefits

401(k) matching
Medical, Dental, & Vision insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance

Before you apply

Must provide documentation verifying identity and authorization to work in the United States
Must complete Form I-9 within the required timeframe
Adams Clinical participates in E-Verify to confirm employment eligibility

About the company

Adams Clinical is a clinical trial site network that aims to deliver data quality, safety, and diverse enrollment to advance healthcare.