Customer Success Manager

The role

You will maintain strong relationships with existing clients across Korea, SouthEast Asia, and ANZ markets. You will focus on customer success, business improvement, lifetime value, satisfaction, and retention using Adjust's suite of tools.

What you will do

• Drive retention and growth among most valuable customers
• Enable successful roll-out of Adjust to customer employees
• Maintain a cadence of communicating with customers about adoption trends, sentiment, and engagement opportunities
• Identify opportunities for customers to act as Adjust advocates
• Work with customers on contract renewals, upsells and expansion opportunities
• Marshall resources across the Adjust org to support customers needs
• Represent the voice of the customer to inform our product roadmap

Required qualifications

• 3+ years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech or MarTech company
• Good knowledge of Mobile Adtech industry and Advertiser
• Understanding of User Acquisition & App Performance Marketing
• Experience in Customer Success or Sales roles
• Ability to oversee projects and work with project management tools
• Ability to work autonomously and own relationships with customers
• Strong interest in understanding the marketing and software setup of clients
• Proactive approach where you always want to be speaking with customers
• Excellent communication skills in English and native Korean

About the company

Adjust, an AppLovin company, provides measurement and analytics solutions to help marketers grow apps across platforms. The company works with companies ranging from fast-growing digital brands to brick-and-mortar companies.