(Senior) Customer Success Manager

The role

You will own ongoing client success efforts within your region. You will manage client relationships, increase product adoption, and identify upsell opportunities.

What you will do

• Develop and maintain strong client relationships to drive adoption, satisfaction, and renewals.
• Consultatively sell Adjust's suite of solutions and services.
• Monitor client usage patterns and sentiment to manage health and reduce churn risk.
• Identify and execute expansion and upselling opportunities within existing accounts.
• Provide input to the product team based on client feedback and market trends.
• Represent Adjust at industry events and with mobile ecosystem partners.
• Maintain accurate pipeline and forecasting data in Salesforce (SFDC).

Required qualifications

• 3-8 years of experience in a client-facing role (Sales, Account Management, or Customer Success) within a SaaS, AdTech, or investment banking, consulting company.
• Proven track record of achieving or exceeding sales quotas or client retention goals.
• Strong consultative selling, negotiation, and communication skills.
• Tech-savvy and comfortable discussing product features, integrations, and technical concepts with stakeholders.
• Strong ability to understand local markets and customer needs via curiosity, asking open-ended questions and active listening.
• Fluent in English and Chinese.
• Able to work independently, while also thriving in a collaborative, fast-paced environment.
• Familiarity with Salesforce, SalesLoft, LinkedIn Sales Navigator, etc.

About the company

Adjust, an AppLovin company, is trusted by marketers to measure and grow apps across platforms. Their measurement and analytics solutions provide visibility, insights and essential tools.