Associate Technical Account Manager

The role

As an Associate Technical Account Manager, you will be the technical contact for clients and provide support on the Adjust product. You will work with the APAC TAM team to resolve technical challenges and ensure optimal use of the measurement platform.

What you will do

• Technical contact for clients within Adjust.
• Support clients on how to best use the Adjust product and help resolve technical challenges.
• Provide daily support and have check-in calls with client base.
• Work with a global Support team.
• Serve as the trusted technical advisor to clients in China.
• Provide proactive account monitoring and technical health checks.
• Enable client decision making by testing and validating their set-up.
• Troubleshoot complex issues by using internal and external tooling.
• Collaborate with cross-functional teams to resolve customer issues and implement custom solutions.
• Escalate complex technical issues to engineers and provide ideas for optimization.

Required qualifications

• 1-3 years of experience in a client-facing technical role in advertising technology
• Comfortable working cross-functionally in a fast-paced, global environment
• Excellent communication skills in English and Chinese
• Excellent project management skills and experience handling multiple high-profile accounts
• An ability to break down complex topics in simple terms
• Validated ability to independently acquire and apply technical knowledge
• Strong understanding of digital advertising technologies as well as AdTech, MarTech, MMPs or similar companies within the SaaS industry
• Experience in working with the terminal and data extraction, data transformation and data manipulation tools
• Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc.
• Willingness to travel (if applicable)

Nice to have

• App development experience, publishing apps to the stores, working with SDKs
• Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML,...)

About the company

Adjust, an AppLovin company, is trusted by marketers to measure and grow apps across platforms. Adjust provides measurement and analytics solutions to drive results for companies at every stage of the app marketing journey.