Site Service Representative

The role

The Site Service Representative implements standard ATS processes for customer repairable parts management. This person serves as a liaison between repair service centers and customers to provide on-site service.

What you will do

• Implements standard ATS processes for the customers' repairable parts management
• Identifies, captures, and processes repairable parts at the customer's site(s)
• Maintains warranty information for all repairable parts at the customers' site
• Serves as the liaison between the repair service centers and the customer(s)
• Provides on-site customer service including providing quotes and securing customer approval
• Updates both parties on status of repairs
• Documents and presents cost savings opportunities to the customer(s)
• Develops relationship with key customer employees to grow business within the site(s)
• Prepares and presents metrics and reporting to customer(s) and manager

Required qualifications

• High school diploma or GED
• Previous experience working in a factory environment
• Strong customer service skills
• Basic sales and persuasion skills
• Ability to recognize part numbers and to distinguish among different types of parts on a basic level
• Proficiency with computers and basic inventory/maintenance applications
• Familiarity with process improvement methodologies, such as Six Sigma or Lean
• Regularly required to sit, reach with hands and arms, and talk or hear
• Occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl
• Occasionally required to sit for long periods of time
• May occasionally lift and/or move more than 50 pounds
• Regularly required to use close vision

Benefits

• Medical plans
• Dental plans
• Vision plans
• PTO
• 401k retirement plans with employer matching
• Tuition reimbursement

About the company

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. They are professionals in Industrial Maintenance.