Credit & Collections Specialist

The role

The Credit & Collections Specialist provides credit and collections support across the ASI portfolio of companies. This role manages an assigned accounts receivable portfolio to meet key performance indicators including delinquency levels and payment commitments.

What you will do

• Maintain an assigned accounts receivable book of business within defined KPIs.
• Handle inbound member calls, research account questions, and document outcomes.
• Make outbound collection calls to secure payment on delinquent accounts.
• Complete daily collection tasks including follow-up on declined credit cards and account locks.
• Monitor and work assigned email queues.
• Investigate and resolve member escalations and disputes related to invoicing and billing.
• Manage aging reports through prioritized follow-up and provide status updates.
• Follow company policies and legal requirements for collection practices.
• Perform other related duties and support special projects.

Required qualifications

• 3-5 years of experience in accounts receivable, account management, credit, or collections
• High school diploma or GED equivalent
• Working knowledge of CRM systems, accounts receivable practices, billing procedures, and daily Order-to-Cash (OTC) financial transactions
• Strong written and verbal communication skills
• Strong time-management, organizational, and administrative skills
• Ability to prioritize competing deadlines and manage multiple accounts
• Strong relationship-building, negotiation, problem-solving, and customer service skills
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word
• Ability to work on-site in the office as required by the position

Nice to have

• business-to-business collections experience
• associate degree in business, accounting, finance, or a related field
• Experience using Microsoft Dynamics CRM or a comparable customer relationship management system
• ability to create, maintain, and analyze reports and spreadsheets

Benefits

• Medical, Dental, and Vision coverage, available on day one of employment
• Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent)
• parent support group
• 12 weeks of paid daycare for new parents
• Free Health and Wellness programs
• Free 24/7 access to Magellan Employee Assistance Program and Teladoc
• Day one 401(k) with company match
• Paid holidays, floating days, and paid time off (PTO)
• Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relax

About the company

ASI is the largest global provider of technology B2B services for the $27.7 billion promotional products industry. The company has 25,000 clients in 53 countries.