Customer Success Manager

The role

You will work with new distributor members to understand their business needs and strengthen relationships. You will drive product adoption and ensure they achieve desired outcomes using ASI platforms and services.

What you will do

• Leading new distributor members through an 18-month customer journey
• Managing client onboarding calls scheduled by Sr AEs/AEs through MS Bookings
• Proactively reaching out to members to discuss business successes, challenges and conduct business reviews
• Monitoring customer engagement scores to ensure increased usage of ASI’s products and services
• Recommending new services, solutions and business resources to members
• Responding to members’ questions and/or concerns in a timely manner
• Supporting retention efforts by reducing cancellation rates, including collection calls to past due members
• Following prescribed demonstrations with accuracy and quality
• Attending trade shows as required
• Partnering with Account Executives on customer escalations and maintaining records in Microsoft Dynamics

Required qualifications

• 2 years’ business-to-business retention/sales experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite

Nice to have

• Bachelor’s degree
• Bilingual
• Collections experience
• Microsoft Dynamics experience

Benefits

• Medical, Dental, and Vision coverage, available on day one of employment
• Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent)
• Parent support group
• 12 weeks of paid daycare for new parents
• Free Health and Wellness programs
• Free 24/7 access to Magellan Employee Assistance Program and Teladoc
• Day one 401(k) with company match
• Paid holidays, floating days, and paid time off (PTO)
• Onsite café
• Starbucks
• 24/7 free gym access and classes
• Onsite daycare

About the company

ASI is the largest global provider of technology B2B services for the promotional products industry. It has 25,000 clients in 53 countries.