Account Manager (Affirmative Action for Black Community)

The role

You will manage relationships with a portfolio of fast-growth merchants in Brazil and Mexico. You will focus on commercial growth, customer satisfaction, and reducing churn through a Pooled Account Management approach.

What you will do

• Collaborate with other Account Managers on accounts across different industries.
• Ramp and grow customers with a focus on commercial growth and customer satisfaction.
• Reduce churn.
• Drive commercial discussions for joint accounts to meet strategic and financial targets.
• Prioritize and manage short and long term projects across multiple accounts.
• Serve as a feedback loop for customers internally.

Required qualifications

• 1-3 years of full-time work experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side.
• Full professional written and verbal proficiency in English and Spanish.
• Ability to conduct technical discussions about the nuances of payments.
• Ability to perform spreadsheet analysis.

Nice to have

• Experience in complex enterprise software
• Experience in financial services
• Other languages

About the company

Adyen provides payments, data, and financial products in a single solution for customers. They are a financial technology platform.