Principal Product Manager, AI-Native Merchant Experiences

The role

You will own the AI assistant that works on a merchant's behalf across Adyen. You will build AI Assistant capabilities and the foundation that allows other teams to contribute to it.

What you will do

• Set the vision and multi-quarter strategy for the merchant assistant.
• Build AI Assistant capabilities and decide its operational limits.
• Take capabilities from idea to production to drive measurable results.
• Define quality and safety standards for merchant-facing agentic capabilities.
• Enable teams across Adyen to build into a shared foundation.
• Galvanize cross-functional teams across product, design, engineering, analytics, commercial, marketing, and legal.
• Use customer data to pressure-test strategic choices.

Required qualifications

• Hands-on experience shipping AI-native product experiences (LLM-powered, agentic, conversational, or workflow automation).
• Proven track record of building and scaling customer-facing products with material business impact.
• Track record translating customer needs and commercial priorities into multi-quarter product strategies.
• Demonstrated ability to drive complex programs spanning multiple teams and ship with velocity.
• Ability to turn open-ended, undefined business problems into clear strategy and roadmaps.
• Ability to set clear metrics and use data to align on priorities and measure impact.
• Demonstrated ability to drive adoption of shared capabilities across teams.
• Experience shipping simple experiences on top of complicated, regulated, or high-stakes systems.
• 5+ years of experience building customer-facing products in high-growth tech or fintech environments.

Benefits

• Equity (RSUs)
• 401(k)
• Health
• Dental
• Vision

About the company

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft. It is a financial technology platform.