Team Lead, Scaled Account Management

The role

You will manage a team in Scaled Account Management to provide experiences for mid-sized, fast-growth merchants. You will coach team members, own annual commercial targets, and drive scalability initiatives.

What you will do

• Coach, support, and manage workload for the team
• Create and maintain an inspiring and collaborative team environment
• Ensure team members contribute to annual commercial targets
• Drive scalability initiatives and projects towards automation and smarter tool usage
• Support the team in merchant escalation calls or critical negotiations
• Hire, develop and retain diverse talents
• Align and collaborate with Marketing, Sales, Partnership, Account Management and operations
• Build strong relationships with merchants
• Drive commercial growth
• Accelerate product adoption

Required qualifications

• 5+ years of experience in a customer-facing B2B role
• 3+ years of experience managing a team
• Experience owning commercial targets
• Strong negotiation skills
• Good judgment and consultative acumen
• Good leadership and interpersonal skills
• Ability to communicate effectively and convince when necessary
• Technical aptitude / understanding of our products & industry
• Experience in leading hiring processes

Nice to have

• Account Management/Customer Success/Sales experience

About the company

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft. They are a financial technology platform.