Event Guest Services Staff - Texas Trust CU Theatre Grand Prairie

The role

The Usher/Ticket Taker provides customer service at events. This person greets guests, scans tickets, provides directions, and assists with seating and access control.

What you will do

• Assist guests with directional and informational inquiries
• Communicate professionally with staff, clients, guests, and supervisors
• Accommodate guests with disabilities per ADA requirements
• Rectify issues with guests with a calm and attentive demeanor
• Check and scan guest tickets upon entry
• Review guest tickets to direct them to the appropriate area
• Control access points to prevent unauthorized entries
• Report activities that conflict with policy to a supervisor or Event Manager

Required qualifications

• High School Diploma or its equivalency
• 0-1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Able to remain in a stationary position, often standing for prolonged periods
• Able to frequently ascend/descend stairs
• Able to work in/around loud environments
• Strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance
• Strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays

Benefits

• May be eligible for benefits (ACA qualification)

Before you apply

• Employer does not offer work visa sponsorship for this position

About the company

AEG hosts more than 160 million guests annually and presents more than 22,000 events around the world. The company is committed to innovation, artistry, and community.