Usher - Theatre at Resorts World

The role

The Usher provides customer service at events by providing directions and scanning tickets. They greet guests, assist with finding seats, and control access points.

What you will do

• Assist guests with directional and informational inquiries
• Communicate professionally with staff, clients, guests, and supervisors
• Accommodate guests with disabilities per ADA requirements
• Rectify issues with guests with a calm and attentive demeanor
• Check guest tickets upon entry or at sections
• Direct guests to appropriate areas by reviewing tickets
• Control access points to prevent unauthorized entries
• Report activities that conflict with policy to a supervisor or Event Manager

Required qualifications

• High School Diploma or its equivalency
• 0-1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance
• Must wear assigned uniform provided by management during all shifts
• Strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

About the company

AEG has played a role in transforming sports and live entertainment for more than 20 years. They host more than 160 million guests annually across 300+ venues.