Guest Services Staff - PromoWest - Columbus

The role

Guest Services Staff provide direct services to guests and ensure a safe environment in the venue. Roles include Guest Services, Show Operations, and Usher/Ticket Taker duties.

What you will do

• Answer guest questions and direct them to venue areas.
• Operate coat check rooms.
• Scan tickets and administer wristbands.
• Greet guests and resolve complaints.
• Monitor guest conduct and alcohol consumption.
• Seat guests and assist ADA patrons.
• Enforce venue policies and procedures.
• Act as a member of the emergency evacuation team.
• Monitor venue for fire department safety compliance.
• Perform pre-show and post-show cleaning of common areas.

Required qualifications

• High School Diploma or its equivalency
• 1-2 years of related work experience for Guest Services Staff
• 1-3 years of related work experience for Show Operations Staff
• 0-1 years of related work experience for Usher/Ticket Taker
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time
• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Ability to take direction and work well with others
• Ability to stand for extended periods of time and lift tables, chairs, etc.

Nice to have

• Previous experience working in events and knowledge of the music industry

Benefits

• May be eligible for benefits (ACA qualification)

About the company

AEG hosts more than 160 million guests annually and presents more than 22,000 events around the world. The company leverages 300+ venues and leading sports franchises to create memorable moments.