Guest Services Staff - Bowery Presents MA | The Sinclair, Royale, Roadrunner,The Sinclair, Royale, Roadrunner, Suffolk Downs

The role

Staff will provide guest services, manage box office transactions, or coordinate VIP areas at various venues. Duties include answering questions, processing ticket orders, and ensuring a safe environment for guests.

What you will do

• Process ticket orders and collect payments.
• Follow cash handling and inventory procedures.
• Greet customers and provide information.
• Resolve customer concerns and escalate to supervisor when needed.
• Provide upselling opportunities for similar events.
• Answer guest questions and direct guests to venue areas.
• Operate coat check rooms.
• Scan tickets and administer wristbands.
• Monitor guest conduct and alcohol consumption.
• Seat guests and assist ADA patrons.

Required qualifications

• High School Diploma or its equivalency
• 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance

Nice to have

• Previous experience working in events and knowledge of the music industry
• BA/BS Degree

Benefits

• May be eligible for benefits (ACA qualification)

Before you apply

• Employer does not offer work visa sponsorship for this position.

About the company

AEG hosts more than 160 million guests annually and promotes more than 10,000 shows. They leverage over 300 venues and leading sports franchises to create memorable moments.