Guest Services Staff - Usher/Ticket Taker- AEG Presents Great Lakes - Royal Oak Music Theater

The role

Guest Services Staff provide direct services to guests inside the venue. They are responsible for providing a safe environment and performing customer service duties.

What you will do

• Answer guest questions and direct guests to important areas.
• Operate coat check rooms.
• Scan tickets for entry and administer wristbands.
• Greet guests and resolve guest complaints.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue.
• Complete all company and venue required trainings.
• Act as a member of the emergency evacuation team.
• Monitor venue to comply with fire department safety regulations.
• Perform other duties as deemed appropriate by Management and Supervisors.

Required qualifications

• High School Diploma or its equivalency
• Reliable, punctual, and regular in attendance
• Ability to work in a loud and fast paced environment
• Ability to de-escalate tense situations
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Excellent interpersonal and communication skills
• Positive attitude with superior customer service skills, and be team oriented
• Ability to stand, walk, and climb stairs for long periods of time
• Strong intrapersonal skills with an outgoing, friendly personality
• Strong listening and verbal communication skills
• Availability to work various hours: nights, weekends, and holidays as required.

Nice to have

• Previous experience working in events and knowledge of the music industry
• Availability to work nights, weekends, and holidays as needed according to venue schedule

Benefits

• May be eligible for benefits (ACA qualification)

About the company

AEG hosts more than 160 million guests, promotes more than 10,000 shows and presents more than 22,000 events around the world.