Box Office Attendant - Royal Oak Music Theater

The role

The Box Office Attendant communicates event, seating, and pricing information to help guests select tickets. The incumbent processes ticket orders and collects payments.

What you will do

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.
• Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service.
• Provides up-selling opportunities to similar events in the genre.
• Contributes to the team dynamic by assisting coworkers.
• Maintaining the facilities’ cleanliness.
• Helping to develop and maintain a positive work environment.

Required qualifications

• High School Diploma or its equivalency
• 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Benefits

• May be eligible for benefits (ACA qualification)

About the company

AEG hosts more than 160 million guests, promotes more than 10,000 shows and presents more than 22,000 events around the world. The company uses its global network of venues, sports and music brands, and ticketing platforms to deliver live sports and entertainment experiences.