Guest Services Staff - Midland Theater

The role

Guest Services Staff provide direct services to guests in the venue. They are responsible for providing a safe environment and performing customer service duties.

What you will do

• Answer guest questions and direct guests to important areas.
• Operate coat check rooms.
• Scan tickets for entry and administer wristbands.
• Greet guests and resolve complaints.
• Monitor guest conduct and alcohol consumption.
• Seat guests and assist ADA patrons.
• Enforce venue policies and procedures.
• Complete required trainings and participate in meetings.
• Act as a member of the emergency evacuation team.
• Monitor venue for fire department safety regulations.

Required qualifications

• High School Diploma or its equivalency
• 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

Nice to have

• Previous experience working in events and knowledge of the music industry
• Availability to work nights, weekends, and holidays as needed according to venue schedule

Benefits

• May be eligible for benefits (ACA qualification)

About the company

AEG hosts more than 160 million guests annually and presents more than 22,000 events around the world. They leverage 300+ venues, sports franchises, and music brands to create memorable moments.