Guest Services Staff - The Novo (Goldenvoice)

The role

Guest Services Staff provide direct services to guests in a venue. They are responsible for providing a safe environment and performing customer service duties.

What you will do

• Answer guest questions and direct guests to important areas.
• Operate coat check rooms.
• Scan tickets for entry and administer wristbands.
• Greet guests and resolve complaints.
• Monitor guest conduct to ensure a safe environment.
• Monitor alcohol consumption to ensure no under-age drinking.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue.
• Complete required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team.

Required qualifications

• High School Diploma or its equivalency
• 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

Nice to have

• Previous experience working in events and knowledge of the music industry
• Availability to work nights, weekends, and holidays as needed according to venue schedule

Benefits

• May be eligible for benefits (ACA qualification)

About the company

AEG hosts more than 160 million guests and presents more than 22,000 events around the world. The company is committed to innovation, artistry, and community.