Box Office Ticket Agent - Theatre at Resorts World (Part-Time)

The role

The Box Office Agent communicates event details, seating, and pricing to help guests select tickets. The incumbent processes ticket orders and collects payments.

What you will do

• Communicate information regarding location, event, seating options, and price structures.
• Process ticket orders and collect payments.
• Follow cash handling and inventory procedures.
• Greet customers with a positive and friendly demeanor.
• Assist guests by providing information, answering questions and processing requests.
• Provide upselling opportunities to similar events.
• Assist coworkers and maintain facilities cleanliness.
• Resolve customer concerns using common practices or escalating to supervisor.

Required qualifications

• High School Diploma or its equivalency
• 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

About the company

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. They host more than 160 million guests annually and present more than 22,000 events around the world.