Guest Services Staff - AEG Presents Great Lakes - Masonic Temple

The role

Guest Services Staff provide direct services to guests inside the venue. They are responsible for providing a safe environment and performing customer service duties.

What you will do

• Answer guest questions and direct guests to important areas.
• Operate coat check rooms.
• Scan tickets for entry and administer wristbands.
• Greet guests and resolve guest complaints.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue.
• Complete all company and venue required trainings.
• Act as a member of the emergency evacuation team.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties as deemed appropriate by Management and Supervisors.

Required qualifications

• High School Diploma or its equivalency
• Reliable, punctual, and regular in attendance
• Ability to work in a loud and fast paced environment
• Ability to de-escalate tense situations
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Excellent interpersonal and communication skills
• Positive attitude with superior customer service skills, and be team oriented
• Ability to stand, walk, and climb stairs for long periods of time
• Strong intrapersonal skills with an outgoing, friendly personality
• Strong listening and verbal communication skills
• Availability to work various hours: nights, weekends, and holidays as required.

Nice to have

• Previous experience working in events and knowledge of the music industry
• Availability to work nights, weekends, and holidays as needed according to venue schedule.

Benefits

• May be eligible for benefits (ACA qualification).

About the company

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. They host more than 160 million guests annually and present more than 22,000 events around the world.