Box Office Staff - AEG Presents Great Lakes

The role

The Box Office Attendant communicates event, seating, and pricing information to help guests select tickets. The incumbent processes ticket orders and collects payments.

What you will do

• Processes orders for and collects payments from guests.
• Follows cash handling and inventory procedures.
• Greets customers with a positive and friendly demeanor.
• Assists guests by providing information, answering questions and processing requests.
• Resolves customer concerns using common practices or escalating to supervisor.
• Provides upselling opportunities to similar events.
• Assists coworkers and maintains facilities cleanliness.

Required qualifications

• High School Diploma or its equivalency
• 1+ years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Benefits

• May be eligible for benefits (ACA qualification)

About the company

AEG hosts more than 160 million guests, promotes more than 10,000 shows and presents more than 22,000 events around the world. The company leverages 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, a premier ticketing platform and global sponsorship activations.