Box Office Staff - PromoWest

The role

The Box Office Attendant assists patrons with ticket distribution and provides general information about the venue or event. The role also provides direct support to the Box Office Manager and covers various tasks as needed.

What you will do

• Assist customers with using ticketing software and ticket purchase through various methods including cash, credit, and vouchers.
• Assist with will call and guest list management.
• Check identification and distribute tickets to the proper parties.
• Resolve issues and escalate concerns to management.
• Answer telephone inquiries related to show and ticket information.
• Provide guidance related to venue or event information, accessibility, and ADA requests.
• Accurately reconcile sales and will call receipts.
• Provide sales and ticketing information to the accounting and operations teams.
• Assist with show settlement as necessary.

Required qualifications

• High School Diploma or its equivalency
• 0-2 years of related work experience
• Must be available to work varied shifts which may include weekdays, weekends, evenings, and holidays
• Must have experience cash handling and other payment methods such as credit cards
• Must be proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills with a proven ability to work in a fast-paced environment

Nice to have

• Previous experience working in events and knowledge of the music industry
• Previous experience working on a venue ticketing platform

Benefits

• Part-time: This position may be eligible for benefits (ACA qualification).

About the company

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. They host more than 160 million guests annually and promote more than 10,000 shows.