Guest Services Staff - Goldenvoice San Francisco

The role

Staff will provide direct services and ensure a safe environment for guests at venues. Duties include answering questions, scanning tickets, and monitoring guest conduct.

What you will do

• Answer guest questions and direct them to venue areas.
• Operate coat check rooms.
• Scan tickets and administer wristbands.
• Greet guests and resolve complaints.
• Monitor guest conduct and alcohol consumption.
• Seat guests and assist ADA patrons.
• Enforce venue policies and procedures.
• Act as a member of the emergency evacuation team.
• Monitor venue for fire department safety compliance.
• Supervise usher staff and daily operations for supervisor role.

Required qualifications

• High School Diploma or its equivalency
• 1-2 years of related work experience for Guest Services Staff
• 0-1 years of related work experience for Usher/Ticket Taker
• 4 years of related work experience for Usher Supervisor
• 4 years work experience as an usher
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time
• Able to work efficiently in a fast-paced environment
• Maintain a neat, clean and professional appearance
• Possess strong interpersonal and communication skills

Nice to have

• Previous experience working in events and knowledge of the music industry
• BA/BS Degree

Benefits

• May be eligible for benefits (ACA qualification)

About the company

AEG hosts more than 160 million guests annually and promotes more than 10,000 shows. They leverage 300+ venues and leading sports franchises to create memorable moments.