Guest Services - The Pinnacle

The role

Guest Services Staff provide direct services to guests in a venue. They are responsible for providing a safe environment and performing customer service duties.

What you will do

• Answer guest questions and direct guests to important areas.
• Operate coat check rooms within established guidelines.
• Scan tickets for entry and administer wristbands.
• Greet guests and resolve guest complaints.
• Monitor guest conduct to ensure a safe and secure environment.
• Monitor alcohol consumption to ensure no under-age drinking.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue.
• Complete required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team.

Required qualifications

• High School Diploma or its equivalency
• 0-2 years Of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Availability to work nights, weekends, and holidays as needed according to venue schedule.
• Ability to stand, walk, and climb stairs for long periods of time

Nice to have

• Previous experience working in events and knowledge of the music industry preferred

Benefits

• May be eligible for benefits (ACA qualification)

About the company

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. They host more than 160 million guests annually and present more than 22,000 events around the world.