Box Office Staff - Texas Trust CU Theatre Grand Prairie

The role

Box Office Staff will communicate event information, seating options, and price structures to guests. The role involves processing ticket orders, collecting payments, and providing customer service.

What you will do

• Process ticket orders and collect payments from guests
• Follow cash handling and inventory procedures
• Greet customers and provide event information
• Resolve customer concerns and escalate to supervisor when needed
• Provide upselling opportunities for similar events
• Balance and reconcile cash and receipts at the end of each shift
• Comply with facility/event ADA requirements
• Report activities that conflict with facility/event policy to supervisor

Required qualifications

• High School Diploma or its equivalency
• 1+ years of related work experience for Attendant
• 1-2 years of related work experience for Ticket Seller
• Excellent customer service skills
• Ability to work independently and in a team setting
• Good communication skills
• Basic Math skills
• Responsible and professional
• Effective decision-making skills
• Ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
• Prior cash handling experience required

Benefits

• May be eligible for benefits (ACA qualification)

Before you apply

• Employer does not offer work visa sponsorship for this position

About the company

AEG hosts more than 160 million guests annually and promotes more than 10,000 shows and 22,000 events around the world. The company leverages over 300 venues and leading sports franchises to create memorable moments.