Box Office Supervisor - Mountain Winery

The role

The Box Office Supervisor oversees ticket selling staff. This person resolves customer service concerns, troubleshoots ticketing software, and coordinates show builds with the marketing department.

What you will do

• Supervise ticket sellers and ensure employees fulfill job responsibilities.
• Train ticketing staff.
• Assist manager with scheduling and disseminate the department schedule.
• Reconcile credential inventory and equipment at the end of each shift.
• Resolve customer service issues and complaints.
• Troubleshoot software or point of sale system issues.
• Organize staff meetings.
• Accept and pay for deliveries.
• Review ticketing information for show builds to validate prices and dates.
• Coordinate show builds with marketing department.

Required qualifications

• 3 years of related work experience
• Strong computer skills with proficiency in MS Office programs (Word, Excel, Outlook)
• Excellent written, listening, and verbal communication skills
• Experience in conflict resolution
• Experience in a supervisory role
• Must be able to work flexible schedule, including: nights, weekends and some holidays
• Ability to effectively supervise, motivate, and lead a productive team

Nice to have

• Knowledge and interest in live entertainment

Benefits

• May be eligible for benefits (ACA qualification)

Before you apply

• Employer does not offer work visa sponsorship for this position

About the company

AEG has played a role in transforming sports and live entertainment for more than 20 years. The company hosts more than 160 million guests annually and presents more than 22,000 events around the world.