Box Office Attendant - Keswick Theatre

The role

The Box Office Attendant assists patrons with ticket distribution and provides general venue or event information. The role also provides direct support to the Box Office Manager and covers various tasks as needed.

What you will do

• Assist customers with using ticketing software and ticket purchase through cash, credit, and vouchers
• Assist with will call and guest list management
• Check identification and distribute tickets
• Resolve issues and escalate concerns to management
• Answer telephone inquiries related to show and ticket information
• Provide guidance related to venue or event information, accessibility, and ADA requests
• Reconcile sales and will call receipts
• Provide sales and ticketing information to accounting and operations teams
• Assist with show settlement as necessary

Required qualifications

• High School Diploma or its equivalency
• 1-2 years of related work experience
• Available to work varied shifts including weekdays, weekends, evenings, and holidays
• Experience cash handling and other payment methods such as credit cards
• Proficient in Microsoft Office, specifically Excel and Word
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment

Nice to have

• Previous experience working in events and knowledge of the music industry
• Previous experience working on a venue ticketing platform

Benefits

• May be eligible for benefits (ACA qualification)

Before you apply

• Employer does not offer work visa sponsorship for this position

About the company

AEG hosts more than 160 million guests annually, promoting more than 10,000 shows and presenting more than 22,000 events around the world.