Manager, Payments and Fraud Analytics - AXS

The role

This person will lead macro-level analytics for payment performance and fraud risk. They will use SQL and data visualization to identify opportunities to increase authorization, reduce costs, and prevent fraud.

What you will do

• Lead deep-dive analysis of payment authorization, decline, conversion, routing, settlement, and processing-cost data.
• Analyze fraud, chargeback, dispute, and loss data at the portfolio level.
• Build and maintain KPI definitions, SQL analyses, dashboards, and executive reporting.
• Develop business cases and lead cross-functional optimization initiatives.
• Monitor high-volume on-sales and material payment or fraud events.
• Partner with payment providers to review performance and investigate issues.
• Advise Product, Engineering, Finance, Operations, Fraud Prevention, and senior leaders on priorities.
• Establish the operating model, priorities, documentation, and performance standards for the analytics function.
• Develop, coach, and manage direct reports as positions are added.

Required qualifications

• BA/BS Degree in Analytics, Data Science, Statistics, Computer Science, Economics, Finance, Business, or a related field.
• 4-6 years of hands-on advanced SQL analysis using large transaction-level datasets.
• 4-6 years of progressive experience in payments analytics, fraud analytics, payment operations, risk, or a closely related field.
• 4-6 years of experience leading complex cross-functional initiatives, coordinating the work of analysts, or managing and developing team members.
• Advanced SQL skills.
• Advanced data visualization and dashboard development skills using Tableau, Looker, or comparable tools.
• Experience working with Snowflake or a similar cloud data platform.
• Strong knowledge of card payments, authorization and decline behavior, routing, processing economics, interchange and network fees, settlement, chargebacks, disputes, and fraud controls.
• Working knowledge of payment networks and processors or gateways, including Visa, Mastercard, American Express, ACI, Braintree, and Stripe.
• Knowledge of tokenization, 3DS, alternative payment methods, cross-border payments, and the customer checkout experience.
• Ability to frame ambiguous business questions, perform root-cause analysis, quantify financial and customer impact, and recommend practical actions.
• Ability to communicate complex analysis to technical and nontechnical audiences and influence decisions.

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan with a current employer match of 3%
• flexible spending and health savings account options
• wellness offerings

Before you apply

• Employer does not offer work visa sponsorship for this position.

About the company

AXS connects fans with the artists and teams they love, selling millions of tickets to thousands of events. It is a subsidiary of AEG.