Operations Manager - United Heritage Hall

The role

The Manager Operations will oversee operations and perform management functions at venues and events throughout the region. This person will manage shows, handle day-to-day administration, and work with staff to ensure customer service and safety.

What you will do

• Project manage shows and contact client or tour managers to meet show needs.
• Review artist contracts related to production, merchandise, ticketing, and rider requirements.
• Develop policies and procedures and assist in operations planning and cost estimates.
• Oversee staff for assigned venues and projects.
• Ensure high level of customer service and oversee day of show operations.
• Manage backstage area and artist hospitality needs.
• Handle daily office administrative work including staff schedules, timekeeping, hiring, and supervising staff.
• Ensure events have adequate equipment and supplies and negotiate vendor contracts.
• Provide recommendations for venue improvements and oversee capital projects to completion.
• Handle day of show settlement, prepare invoices, and handle payroll discrepancies.

Required qualifications

• BA/BS Degree (4-year) In Business Management or related field
• 4-6 years Of related work experience
• Previous experience managing private and concert events
• Experience in venue and events operation, tours, including artist communication and settlements
• Computer savvy and proficient in MS Word, Excel, Outlook
• Strong written and verbal communication skills
• Previous management experience and strong leadership skills
• Strong organizational/ project management skills with the ability to multitask and prioritize work load
• Ability to work flexible schedule including nights, weekends, and holidays

Nice to have

• Music industry and live music experience

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

Before you apply

• Employer does not offer work visa sponsorship for this position.

About the company

AEG hosts more than 160 million guests, promotes more than 10,000 shows and presents more than 22,000 events around the world. The company leverages 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations.