Ticketing Manager - Special Events

The role

The Manager, Ticketing will develop scaling plans for venues to build events in ticketing software. This person will manage ticket holds, distribute daily ticket counts, and collaborate with venues, artists, and promoters to create ticket packages and manage ticketing operations.

What you will do

• Manage the setup and configuration of events within ticketing platforms.
• Manage ticket holds for each event/show.
• Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
• Lead and train new team members on box office operations for assigned events.
• Collaborate with promoters, venues, artists, and special events teams to develop and execute ticketing promotions, discount programs, and group sales initiatives.
• May be responsible for the creation of pop up box offices at seasonal shows.
• Other duties as assigned.

Required qualifications

• 4-6 years of related work experience including experience in the entertainment industry
• Previous supervisory experience
• Familiarity of basic accounting and budgeting principals
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills

Nice to have

• Experience in developing start-up box offices and strategies preferred
• Box Office Experience is a plus

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

Before you apply

• Employer does not offer work visa sponsorship for this position.

About the company

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. They host more than 160 million guests annually and present more than 22,000 events around the world.