Clinical Operations Manager

Remote within the U.S.. Posted 22 days ago

The role

You will own the operations of Optain's provider network of optometrists and ophthalmologists. You will develop documented policies, a quality program, and a capacity model to support the network.

What you will do

Own the grading playbook, SOPs, onboarding materials, and provider network policy library
Establish documentation governance for the network
Design and run the grader quality program
Prepare quality reviews and escalations for Medical Director adjudication
Build and maintain a capacity model by state, customer, and license coverage
Run the grader recruitment pipeline from sourcing through interview and recommendation
Own intake, triage, and routing of customer and grader complaints
Set the agenda and prepare decisions for the Medical Director
Partner with Product and Engineering on platform improvements

Required qualifications

5+ years in healthcare operations
2+ years managing a network of contracted or affiliated clinicians
Has written clinical or operational policy that a physician leader signed and maintained
Has run or materially contributed to a clinical quality, peer review, or provider performance program
Comfortable building and reading operational dashboards and capacity models in spreadsheets or BI tools
Clear, direct written communicator
Has driven adoption of new processes across teams without direct reporting authority
US-based

Nice to have

Telehealth, teleradiology, or virtual care experience
Prior experience operating a clinician network under a medical director's clinical oversight
Exposure to credentialing, medical staff services, or multistate clinician licensing
Teleophthalmology background
Experience participating in product discovery or operationalizing new feature launches
Startup experience

Benefits

Competitive compensation package
Strong base salary
Performance-based bonus
Chance to earn equity
Top-tier health, vision, dental, and commuter benefits
Generous monthly health and wellness reimbursement

About the company

Optain is a healthcare company that uses software and hardware technology to detect and manage eye and systemic conditions. It is part of Aegis Ventures, a startup studio focused on artificial intelligence.