Product Manager

The role

The Product Manager owns the development, delivery, and improvement of the company's centralized operational support capability. This role defines the service portfolio, roadmap, and performance measures for the Mission Support Center.

What you will do

• Define the MSC service portfolio, operating model, roadmap, and prioritized improvement backlog.
• Manage assigned watchstanders and coordinate personnel from other departments.
• Develop onboarding, qualification standards, recurring training, exercises, and proficiency assessments.
• Define requirements for communications, issue tracking, dashboards, knowledge resources, and remote diagnostic tools.
• Maintain procedures for receiving requests, troubleshooting, documenting actions, and escalating issues.
• Coordinate support to operations, exercises, testing, and customer missions.
• Track support demand, response and resolution times, and user feedback.
• Forecast staffing, training, tooling, and funding requirements.
• Establish service expectations and priorities with program leaders.
• Coach assigned personnel and assess performance.

Required qualifications

• Ability to translate user needs into service requirements, priorities, procedures, and measurable outcomes.
• Working knowledge of issue tracking, troubleshooting workflows, knowledge management, and performance reporting.
• Strong communication, organizational, and decision-making skills during time-sensitive situations.
• Ability to support a continuously operating center, including occasional nights, weekends, and surge periods.
• Willingness to travel to operational sites to assess support requirements and MSC effectiveness.
• Bachelor’s degree in business, engineering, information systems, operations management, or a related field; equivalent experience may be considered.
• 5+ years of experience in operational support, technical service delivery, field operations, product management, or a related discipline, including team leadership.
• Experience coordinating staffing, schedules, training, and technical resources across teams.
• Ability to obtain/maintain a Secret DoD clearance.
• U.S. Citizenship required.

Nice to have

• Familiarity with unmanned systems, maritime operations, deployed sustainment, or government mission support
• Familiarity with Jira, remote diagnostics, operational dashboards, and secure communications
• Experience establishing or managing a mission support center, operations center, technical help desk, or comparable reachback service
• Experience developing product roadmaps, managing improvement backlogs, and introducing services
• Experience developing watchstander qualifications, incident escalation procedures, or continuity plans

Benefits

• 401(k)-retirement plan
• Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company
• professional development funds
• Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support

Before you apply

• Ability to obtain/maintain a Secret DoD clearance
• U.S. Citizenship required

About the company

AEVEX supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions.