Affinipay1
Customer Support Specialist
Remote - Colombia. Posted 23 days ago
The role
As a Tier 1 Customer Support Specialist, you will provide service and support to customers through calls, emails, and chat. You will troubleshoot product issues and educate customers on how to use Mycase, LawPay, and CPACharge products.
What you will do
- Answer inbound customer support calls and provide necessary product troubleshooting and support
- Timely response to incoming customer support inquiries via email, phone, and chat
- Ensure customers receive consistent and reliable service and support during every interaction
- Stay informed and knowledgeable regarding new product releases
- Educate our customers on how to use Mycase/LawPay/CPACharge products
- Investigate customer reported issues and attempt basic troubleshooting before escalating to Tier 2
- Document every support interaction in Salesforce
Required qualifications
- Excellent interpersonal and professional communication skills
- Friendly, clear, and strong speaker
- Maintain a high level of professionalism, integrity, and ethics
- Excellent time management and people skills
- Works well in a team setting
- Ability to remain calm during challenging customer situations
- Must be able to answer inbound support calls, chats and emails daily
Nice to have
- Bachelor’s degree
- 1+ year/s of experience in a customer service role or equivalent
- Knowledge of Salesforce, Workforce Manager, Zoom Contact Center, Slack, Google Suite or similar programs
Benefits
- Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)
- Staff Referral Bonus
- Paid Sick Leave
- Flexible Time Off (FTO) – Up to 15 paid days off per year
- Parental Leave
- Company Holidays – Paid time off for all official Colombian public holidays
About the company
8am (formerly AffiniPay) is a professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. The company provides purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth.