Salesforce Administrator

The role

The Salesforce Administrator will own the configuration, design, and functionality of the Salesforce platform for Sales, Marketing, and Customer Operations. This role involves managing system architecture, automating processes with Flow, and partnering with stakeholders to translate requirements into technical designs.

What you will do

• Own day-to-day configuration, support, maintenance, and customization of the Salesforce instance and integrations.
• Partner with stakeholders to translate requirements into technical designs.
• Evaluate and redesign business processes to improve efficiency.
• Design and maintain scalable org architecture using best practices.
• Build automation using Flow and declarative tools.
• Manage profiles, roles, permission sets, and sharing settings.
• Deliver user support and monitor data quality and system health.
• Run a disciplined change management process.
• Own release quality through test plans and testing.
• Identify and adopt practical AI capabilities.

Required qualifications

• Strong written and verbal communication skills.
• 2+ years of hands-on experience as a Salesforce Administrator.
• A bachelor's degree in computer science or equivalent work experience.
• Strong business analysis skills including requirements gathering and process mapping.
• Ability to diagnose issues to the root cause and prioritize requests.
• Strong command of Flow and declarative tools.
• Working knowledge of Apex and Lightning Web Components.
• Solid grasp of the Salesforce data and security models.
• Experience with API-based integrations.
• Curiosity about AI and experience leveraging AI tools and technologies.

Nice to have

• Salesforce Administrator certification
• Advanced Administrator certification
• Platform App Builder certification

Benefits

• Full compliance with Colombian social security (health, pension, and risk coverage)
• Staff Referral Bonus
• Paid Sick Leave
• Flexible Time Off (FTO) up to 15 paid days off per year
• Parental Leave in line with Colombian law
• Paid time off for all official Colombian public holidays

About the company

8am (formerly AffiniPay) is a professional business platform built to help legal, accounting, and other client-focused professionals run businesses. The company provides purpose-built solutions to simplify operations and ensure compliance for over 250,000 professionals across the U.S.