Director, Platform Accounts Management

The role

You will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You will set vision and strategy for Account Management across a portfolio of diverse platform partners.

What you will do

• Lead with strategy and develop exceptional teams
• Set the vision and strategy for Account Management across a portfolio of diverse platform partners
• Lead and develop a high-performing organization
• Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
• Navigate complex and ambiguous business challenges
• Build trusted relationships with executive stakeholders at strategic partners
• Influence broader commercial strategy and organizational priorities
• Establish scalable operating models, business rhythms, and performance frameworks
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders

Required qualifications

• Deep commercial leadership experience
• Strong people leadership skills
• Ability to influence outcomes across teams and organizations
• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
• Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
• Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities
• Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
• Strong business judgment and analytical thinking
• Exceptional communication and relationship-building skills
• Experience engaging with executives, negotiating priorities, and influencing without direct authority

Nice to have

• Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries

Benefits

• 100% subsidized medical coverage for employees and dependents
• Dental and vision coverage
• Monthly stipends for tech setup
• Monthly stipends for health and wellness options
• Flexible time off
• Generous holiday calendars
• Employee stock purchase plan (ESPP)

Before you apply

• Visa sponsorship is not available for this position

About the company

Affirm provides a clear, predictable way to pay over time with no hidden fees, no surprises, and no tradeoffs. The Revenue team drives top-line growth through strategic partnerships, pricing, and go-to-market execution.