Lead, Technical Account Management (SMB Merchants)

The role

You will lead a team of Technical Account Managers who support the technical success of SMB merchants. You will coach and develop the team while working cross-functionally to solve business objectives with technical strategies.

What you will do

• Coach, mentor and develop a group of experienced TAMs.
• Work with Client Success to help merchants grow and use Affirm's product suite.
• Establish and track team OKRs and goals.
• Forecast demand for TAMs and recruit as necessary.
• Evaluate new hires on technical capabilities.
• Handle escalations from the team.
• Provide guidance on integration solutions, troubleshooting and optimization.
• Act as an internal advocate for merchants.

Required qualifications

• At least five years in a b2b customer facing technical role.
• Three years as a people manager.
• Strong technical background in web development technologies and REST APIs.
• Bachelor's degree in a related field or equivalent practical experience.
• Ability to build rapport with engineering customers.
• Strong communication skills.

Nice to have

• Experience providing solutions to e-commerce or in-store retailers.

Benefits

• 100% subsidized medical coverage for employees and dependents.
• Dental and vision coverage.
• Monthly stipends for health, wellness and tech spending.
• Flexible time off.
• Generous holiday calendars.
• Employee stock purchase plan (ESPP) to buy Affirm stock at a discount.

About the company

Affirm provides a clear, predictable way to pay over time with no hidden fees, surprises, or tradeoffs. The company is remote-first.