Senior Accounts Management Manager

The role

You will oversee a portfolio of strategic accounts to drive revenue and General Merchandise Volume. You will lead strategic initiatives, negotiate complex contracts, and orchestrate cross-functional teams to execute partnership initiatives.

What you will do

• Act as SEM and team lead across omni-retail for best practices on managing complex accounts
• Oversee a large portfolio of key strategic accounts
• Develop and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities
• Lead and execute sophisticated account plans including financing optimizations, executive relationship engagement, and marketing strategies
• Analyze partner performance and recommend programs to increase product adoption and visibility
• Orchestrate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk teams
• Manage customer health to ensure overall customer satisfaction and business results
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams

Required qualifications

• Bachelor’s degree
• 7-10 years of B2B client-facing experience in a high-tech environment
• Evidence of account growth/impact
• Experience negotiating and closing large, complex commercial contracts for F100 companies
• Strong written and verbal communication skills
• Ability to give compelling presentations
• Experience in leading cross-functional projects with a high attention to detail
• Ability to build and manage productive internal and external relationships and influence towards outcomes
• Outstanding executive presence
• Excellent analytical abilities to review merchant performance and report on impact
• Comfortable using Salesforce and standard BI tools

Nice to have

• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce

Benefits

• 100% subsidized medical coverage for employees and dependents
• Dental and vision coverage
• Monthly stipends for tech setup, health, and wellness
• Flexible time off
• Generous holiday calendars
• Employee stock purchase plan (ESPP)

Before you apply

• Visa sponsorship is not available for this position

About the company

Affirm provides a clear, predictable way to pay over time with no hidden fees, no surprises, and no tradeoffs. The Account Management team focuses on building and growing long-term partnerships with merchant partners.