Senior Technical Account Manager (Strategic Alliances)

The role

You will own the operational aspect of technical account management for strategic alliances, including monitoring, troubleshooting, and delivering against SLAs. You will also design custom integration solutions and drive technical initiatives to grow account value.

What you will do

• Own operational technical account management for strategic alliances
• Deliver against SLAs and proactively surface technical risks
• Perform in-depth investigations and root-cause analysis using logs and queries
• Drive technical initiatives and partner with stakeholders on launch initiatives
• Design and deliver custom integration solutions
• Act as a technical lead for internal projects
• Operationalize best practices by creating playbooks, runbooks, and alerting
• Partner with Product and Engineering leads to influence the roadmap
• Mentor less-experienced TAMs
• Grow into owning a dedicated book of strategic alliance accounts

Required qualifications

• At least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture
• Proven ability to run alerting, monitoring, troubleshooting, and technical inquiries
• Proven ability to independently scope and deliver complex, open-ended technical work
• Deep understanding of RESTful APIs, webhooks, and the HTTP protocol
• Hands-on experience using tools like Postman to debug and validate integrations
• Experience in API integrations and designing custom solutions
• Ability to read and understand production-level code (HTML, JavaScript, SQL)
• Ability to author new, novel queries to diagnose merchant or system issues
• Ability to diagnose issues using browser developer consoles, log analysis and observability platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira, Notion)
• Excellent verbal and written communication
• Ability to discover and develop relationships with technical decision-makers
• Demonstrated ability to mentor teammates and lead technical initiatives

Nice to have

• Ideally within FinTech, payments, or SaaS
• Ideally one server-side language such as Python
• Familiarity with the payments ecosystem
• Familiarity with web/mobile application architecture
• Experience implementing or customizing e-commerce platforms, payment gateways, or in-store point-of-sale systems
• Experience acting as a technical lead on cross-functional projects and influencing product roadmaps

Benefits

• Equity rewards
• Monthly stipends for health, wellness and tech spending
• 100% subsidized medical coverage for employees and dependents
• Dental and vision coverage for employees and dependents
• Flexible time off
• Generous holiday calendars
• Employee stock purchase plan (ESPP)

About the company

Affirm provides a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.