Senior Technical Account Manager (Strategic Alliances)

The role

You will own the operational aspect of technical account management for strategic alliances. This includes monitoring, troubleshooting, and delivering against SLAs while driving technical initiatives and custom integration solutions.

What you will do

• Own the operational aspect of technical account management across the strategic alliance portfolio
• Deliver against SLAs and proactively surface technical risks
• Perform in-depth investigations and root-cause analysis across logs, queries, and integration data
• Drive technical initiatives and partner with stakeholders on launch initiatives
• Design and deliver custom integration solutions
• Act as a technical lead for internal projects
• Operationalize best practices by creating playbooks, runbooks, and alerting
• Partner with Product and Engineering leads to influence the roadmap
• Mentor less-experienced TAMs
• Grow into owning a dedicated book of strategic alliance accounts

Required qualifications

• At least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture
• Proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across a set of accounts
• Proven ability to independently scope and deliver complex, open-ended technical work
• Deep understanding of RESTful APIs, webhooks, and the HTTP protocol
• Hands-on experience using tools like Postman to debug and validate integrations
• Experience in API integrations and the ability to design custom solutions
• Ability to read and understand production-level code (HTML, JavaScript, SQL, and one server-side language such as Python)
• Ability to author new, novel queries to diagnose merchant or system issues
• Ability to diagnose issues using browser developer consoles, log analysis and observability platforms (e.g., Snowflake, Chronosphere), and ticketing systems (e.g., Jira, Notion)
• Excellent verbal and written communication
• Ability to discover and develop relationships with technical decision-makers
• Demonstrated ability to mentor teammates, set best practices, and lead technical initiatives

Nice to have

• Familiarity with the payments ecosystem
• Familiarity with web/mobile application architecture
• Experience implementing or customizing e-commerce platforms, payment gateways, or in-store point-of-sale systems
• Experience acting as a technical lead on cross-functional projects and influencing product roadmaps

Benefits

• 100% subsidized medical coverage for employees and dependents
• Dental and vision coverage for employees and dependents
• Monthly stipends for health, wellness and tech spending
• Flexible time off
• Generous holiday calendars
• Employee stock purchase plan (ESPP)

About the company

Affirm provides a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.