Director, Member Communications

The role

The Member Communications Director will oversee the development and execution of all member communications. This role focuses on evolving from single-channel to multi-channel digital strategies and managing messaging for formulary changes and cost-saving opportunities.

What you will do

• Build a marketing communications plan to meet key business objectives
• Streamline templates for letters, postcards, and digital formats
• Ensure messaging is clear, consistent, and patient-centered across all channels
• Manage customization to meet client and regulatory requirements
• Prepare for enhanced digital engagement using QR codes and online tools
• Oversee end-to-end communication workflows
• Review incoming requests, assign tasks, and ensure seamless follow-through
• Monitor and manage project timelines and cross-functional deliverables
• Maintain compliance, accuracy, and security throughout the communication lifecycle
• Coordinate with print and mail vendors

Required qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field
• Minimum of 10 years of experience in Marketing or Communications
• Exceptional verbal, written, and interpersonal communication skills
• Strong problem-solving and facilitation abilities
• Demonstrated ability to take initiative and thrive in a fast-paced, growth-oriented environment
• Proven track record of effective collaboration and the ability to influence stakeholders across all levels of an organization
• Eagerness to learn, adapt quickly, and contribute to cross-functional projects with a team-first mindset
• Proficiency in Microsoft Office Suite and project management tools

Nice to have

• MBA preferred
• Experience within the healthcare industry

Benefits

• Competitive compensation
• Health
• Dental
• Vision
• Other benefits

About the company

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.