Director, Client Executives

The role

The Director of Client Executives leads and develops a team of Client Executives managing strategic relationships, contract economics, and renewal outcomes for large health plan clients. This leader sets direction for the account-ownership function and builds relationships with benefits consultants and brokers.

What you will do

• Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships
• Set priorities, workload distribution, and account assignments across the team
• Establish and monitor individual and team performance goals tied to retention, renewal, and expansion
• Serve as the executive-level relationship owner for key benefits consultants and brokers
• Build and execute a proactive consultant-relations strategy
• Own retention and renewal performance for the strategic/dual-ownership book of business
• Identify and manage a pipeline of upsell and expansion opportunities
• Serve as an escalation point for strategic accounts
• Maintain a shared, current account record in CRM
• Provide input on organizational design, staffing, and career-ladder development

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered
• 10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment
• 3+ years directly leading and developing a team of account executives, account managers, or client success professionals
• Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts (3,000+ covered lives)
• Established relationships with, or demonstrated success building relationships with, benefits consultants and brokers
• Strong understanding of PBM economics, contract structures, and performance guarantees
• Excellent executive presence and communication skills
• Experience within a transparent, pass-through, or PBM-optimizer client-success organization
• Familiarity with account tiering/segmentation models
• Experience leading a team through organizational change or scaling
• Willingness to travel 20-30%

Benefits

• Competitive compensation
• Health
• Dental
• Vision
• Other benefits

About the company

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. They aim to make pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact.